Terms of Service

1. Agreement to these Terms#

These Terms of Service ("Terms") form a binding agreement between you and Rudra Parmar, a sole proprietor carrying on business under the trade name "Praxida", having its principal place of business at 307A, Sai Shangrila, Sulabh Nagar Road, Killa Pardi, Valsad, Gujarat 396125, India ("Praxida", "we", "us", "our"), governing your access to and use of the Praxida platform available at praxida.in and any associated applications, APIs, and services (collectively, the "Service").

By creating an account, accessing the Service, or clicking to accept these Terms, you confirm that you have read and agree to be bound by them. If you are accepting on behalf of a firm, company, or other entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Service.

2. Definitions#

"Subscriber" means the chartered accountancy firm, professional practice, or other entity that has registered for the Service.

"Authorised User" means any individual the Subscriber permits to access the Service under the Subscriber's account, including partners, employees, article assistants, and administrative staff.

"End Client" means a client of the Subscriber whose information the Subscriber records in, or who is granted portal access to, the Service.

"Portal User" means an individual granted restricted access to the Service on behalf of an End Client.

"Client Data" means all data, documents, files, records, and other content uploaded to, entered into, or generated within the Service by or on behalf of a Subscriber, its Authorised Users, or its Portal Users. Client Data includes information relating to End Clients.

"Subscriber Account Data" means information about the Subscriber and its Authorised Users themselves — names, email addresses, login credentials, roles, billing information, and usage records.

"Applicable Law" means the laws of India, including without limitation the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and rules made thereunder, the Indian Contract Act, 1872, and applicable tax legislation.

3. Eligibility and account registration#

3.1 The Service is intended solely for use by professional practices and their authorised personnel in the course of business. It is not intended for personal or consumer use.

3.2 You must be at least 18 years of age to create an account or be designated as an Authorised User. The Service is not directed at, and must not be used by, persons under 18.

3.3 You agree to provide accurate, current, and complete information during registration and to keep it updated.

3.4 You are responsible for maintaining the confidentiality of all login credentials associated with your account, and for all activity that occurs under your account. You must notify us promptly at support@praxida.in if you become aware of any unauthorised access.

3.5 We may refuse registration, or suspend or terminate any account, at our discretion where we reasonably believe these Terms have been breached.

4. Nature of the Service — important limitations#

This clause is fundamental to the agreement. Please read it carefully.

4.1 The Service is a record-keeping and workflow tool. It assists Subscribers in organising, tracking, and managing their own compliance workflows, tasks, documents, and client relationships. It is software, and nothing more.

4.2 We do not provide professional advice. Nothing in the Service, and no content, calendar entry, deadline, reminder, template, or classification generated by it, constitutes accounting, taxation, audit, legal, financial, or other professional advice. The Service is not a substitute for the professional judgment of a qualified chartered accountant or advocate.

4.3 We do not guarantee statutory compliance. The Subscriber remains solely and exclusively responsible for:

(a) determining which statutory, regulatory, and filing obligations apply to it and to each of its End Clients; (b) the accuracy, completeness, and timeliness of every filing, return, response, and submission; (c) meeting every applicable deadline; and (d) compliance with all obligations imposed by the Institute of Chartered Accountants of India, any other professional body, and any statutory or regulatory authority.

4.4 Compliance calendars and generated tasks are aids, not authority. The Service may generate tasks, calendars, or due dates based on compliance types the Subscriber configures. Statutory due dates change frequently, are subject to extension, amendment, and notification by authorities, and may vary by taxpayer category, turnover, state, or circumstance. Any date, task, or classification presented by the Service is indicative only. The Subscriber must independently verify every applicable due date and requirement against the relevant authority's official notification.

4.5 The Service does not file anything on your behalf. The Service does not connect to, transmit data to, or submit returns, forms, responses, or documents to the GST Network, the Income Tax Department, the Ministry of Corporate Affairs, or any other government portal or authority. All filings must be performed by the Subscriber through the appropriate official channel.

4.6 Reminders and notifications are a convenience feature and are not guaranteed. Email and other notifications may be delayed, undelivered, filtered as spam, blocked by a recipient's mail provider, disabled by firm-level settings, or fail for reasons outside our control. You must not rely on the Service's notifications as your sole or primary mechanism for meeting any deadline. Notification features may be disabled, throttled, or altered by us without notice.

4.7 The DSC register is a record only. Where the Service provides functionality to record digital signature certificate tokens, custody, movement, or expiry, this is a bookkeeping record maintained by the Subscriber. We do not hold, store, control, or take custody of any physical token, private key, or signing credential, and we accept no responsibility for the physical security, availability, validity, or expiry of any digital signature certificate.

4.8 The Service is currently offered as a beta. It is under active development and has not yet reached general availability. Features may be added, changed, restricted, or withdrawn. Some features may be offered on a beta, preview, or evaluation basis and may contain defects. We will use reasonable efforts to give notice of material changes that adversely affect functionality you rely on.

5. Subscriber responsibilities regarding Client Data#

5.1 Authority and lawful basis. The Subscriber represents and warrants that it has all necessary rights, authority, consents, and lawful basis to upload, enter, store, and process all Client Data within the Service, including any personal data relating to End Clients and their personnel, and to permit us to process it as described in these Terms and our Privacy Policy.

5.2 Roles under data protection law. In respect of Client Data, the Subscriber is the Data Fiduciary and Praxida acts as a Data Processor processing such data solely on the Subscriber's documented instructions. In respect of Subscriber Account Data, Praxida acts as Data Fiduciary. This allocation is described further in our Privacy Policy.

5.3 Professional confidentiality. The Subscriber acknowledges that it remains bound by its own professional obligations of client confidentiality, and is responsible for determining whether and how to record any given information in the Service.

5.4 Access control. The Subscriber is solely responsible for configuring roles, permissions, and portal access within the Service, for keeping those settings appropriate, and for promptly revoking access when an Authorised User or Portal User ceases to be entitled to it. We provide the controls; the Subscriber decides who has access to what.

5.5 Accuracy. We do not verify, validate, audit, or review Client Data. The Subscriber is responsible for its accuracy and completeness.

6. Acceptable use#

You must not, and must not permit any Authorised User or Portal User to:

(a) use the Service in violation of any Applicable Law or any professional or regulatory obligation; (b) upload or transmit any material that is unlawful, defamatory, obscene, infringing, or that contains malicious code; (c) upload personal data or confidential information that you are not authorised to disclose or process; (d) attempt to gain unauthorised access to the Service, any account other than your own, any other Subscriber's data, or any underlying system, network, or database; (e) probe, scan, penetration-test, or attempt to circumvent any security, isolation, authentication, or access-control mechanism, except with our prior written consent; (f) reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by Applicable Law; (g) copy, resell, sublicense, rent, lease, or provide the Service to any third party as a service bureau, or use it to build or assist in building a competing product; (h) use automated means to access the Service in a manner that imposes an unreasonable load, or exceed any usage limit applicable to your plan; (i) remove, obscure, or alter any proprietary notice; or (j) impersonate any person or misrepresent your affiliation.

We may investigate suspected breaches and may suspend access immediately where we reasonably believe a breach poses a risk to the Service, to other Subscribers, or to any person's data.

7. Plans, fees, and payment#

7.1 Plans. The Service is offered under subscription plans described on praxida.in. Plans differ in feature availability, user seats, and usage limits. We may modify plan contents and limits on reasonable notice.

7.2 Fees and taxes. All fees are stated in Indian Rupees and are exclusive of Goods and Services Tax and any other applicable taxes, levies, or duties, which will be charged additionally at the prevailing rate. Where we are registered for GST, a tax invoice will be issued.

7.3 Payment. Fees are payable in advance for each billing period by the method notified at the time of subscription. Access to paid features is contingent on payment being received.

7.4 Non-payment. If payment is not received by the due date, we may suspend access to the Service after giving reasonable notice. We may terminate a subscription that remains unpaid for 30 days after the due date. Data retention following termination is governed by clause 12.

7.5 Fee changes. We may revise fees. Any increase will not apply to a prepaid term already paid for, and we will give at least 30 days' notice before it takes effect. Continued use after the effective date constitutes acceptance; if you do not accept, you may terminate under clause 11.

7.6 Refunds and cancellation.

(a) You may cancel a subscription at any time. Cancellation takes effect at the end of the then-current billing period, and the Service remains available until that date. (b) Except as set out in (c), fees already paid are non-refundable, including for partial periods, unused seats, or periods following cancellation. (c) Initial-term refund: if you are dissatisfied with the Service, you may request a full refund within 30 days of your first paid subscription commencing, by writing to support@praxida.in. This applies once per Subscriber and only to the first paid term. (d) We may issue a refund at our discretion where the Service has been materially unavailable for an extended period due to our fault.

7.7 Withholding tax. If the Subscriber is required to deduct tax at source on any payment, it shall provide the corresponding certificate within the statutory timeline. Amounts so deducted will be credited against fees payable on receipt of a valid certificate.

8. Intellectual property#

8.1 Our property. The Service, including all software, source code, designs, interfaces, documentation, trade marks, and the name and marks "Praxida", is owned by us or our licensors and is protected by intellectual property law. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during your subscription term.

8.2 Your data remains yours. As between the parties, the Subscriber retains all right, title, and interest in Client Data. We claim no ownership of it.

8.3 Licence to us. The Subscriber grants us a limited, worldwide, royalty-free licence to host, store, copy, transmit, display, and process Client Data solely as necessary to provide, maintain, secure, and support the Service, and as otherwise permitted by these Terms and our Privacy Policy.

8.4 No training on your data. We do not use Client Data to train machine learning or artificial intelligence models, and we do not sell, licence, or disclose Client Data to third parties for their own purposes.

8.5 Aggregated statistics. We may compile aggregated, de-identified statistics about use of the Service (for example, total number of tasks created across the platform) for analytics and product improvement, provided such statistics do not identify any Subscriber, Authorised User, End Client, or individual and cannot reasonably be used to do so.

8.6 Feedback. If you provide suggestions or feedback about the Service, we may use it without restriction or obligation to you.

9. Confidentiality#

9.1 Each party may receive information of the other that is confidential. We treat Client Data as the Subscriber's confidential information. The Subscriber treats non-public information about the Service, including pricing, security architecture, and unreleased features, as our confidential information.

9.2 Neither party will disclose the other's confidential information except to personnel and sub-processors who need it and are bound by equivalent obligations, or where disclosure is required by law, in which case the disclosing party will, where lawful and practicable, give prior notice.

9.3 These obligations survive termination.

10. Availability, support, and security#

10.1 Availability. We aim to keep the Service available but do not currently offer a contractual uptime commitment or service level agreement. The Service may be unavailable due to maintenance, upgrades, third-party infrastructure failures, or events beyond our control. We will use reasonable efforts to schedule planned maintenance outside Indian business hours and to give advance notice where practicable.

10.2 Support. Support is provided by email at support@praxida.in during Indian business hours on business days. We aim to acknowledge requests within one business day. Response times are targets, not guarantees.

10.3 Security. We implement reasonable security safeguards appropriate to the nature of the data processed, including database-level tenant isolation, role-scoped access controls, encryption of data in transit and at rest, private document storage, and access logging. Details are set out in our Privacy Policy. No system is completely secure, and we do not warrant that the Service will be free from unauthorised access, vulnerabilities, or defects.

10.4 Backups during the beta period. We want to be direct about this rather than leave it to be discovered. During the beta period we do not operate independent restorable backups of the platform database, and we cannot restore Client Data that is lost, corrupted, or deleted for any reason. The Subscriber must retain its own independent copies of every record it is professionally or statutorily obliged to preserve, and must not treat the Service as its sole system of record. We will implement daily backups with a stated retention period before the Service is offered on a general-availability basis, and will update this clause and give notice when we do.

10.5 Third-party infrastructure. The Service depends on third-party providers listed in our Privacy Policy. Failures, outages, or changes at those providers may affect the Service, and we are not liable for them beyond using reasonable efforts to mitigate.

11. Term, suspension, and termination#

11.1 These Terms take effect when you first access the Service and continue until terminated.

11.2 Termination by you. You may terminate at any time by cancelling your subscription and ceasing use, in accordance with clause 7.6.

11.3 Termination by us. We may terminate or suspend your access:

(a) immediately, on breach of clause 6 (Acceptable use), non-payment persisting beyond 30 days, or where required by law; (b) immediately, where continued access presents a material security or legal risk; or (c) on 30 days' written notice, for any other reason, in which case we will refund any prepaid fees covering the period after termination on a pro-rata basis.

11.4 Effect of termination. On termination, your right to access the Service ends. Clauses 8, 9, 12, 13, 14, 15, and 18 survive.

12. Data export and deletion#

12.1 Export. For 30 days following termination or expiry, we will, on written request to support@praxida.in, provide the Subscriber with an export of its Client Data in a commonly used machine-readable format. We may charge a reasonable fee for exports requiring significant manual effort.

12.2 Deletion. After the 30-day period, we may permanently delete Client Data from active systems. During the beta period we hold no independent backup copies (see clause 10.4), so deletion from active systems is immediate and final — no residual copy persists in any backup.

12.3 Retention despite deletion. We may retain records where required by Applicable Law, or where reasonably necessary to establish, exercise, or defend legal claims. Such retained records remain subject to clause 9.

12.4 It is the Subscriber's responsibility to export any data it requires before the export window closes.

13. Disclaimers#

13.1 To the maximum extent permitted by Applicable Law, the Service is provided "as is" and "as available", and we disclaim all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

13.2 Without limiting clause 4, we do not warrant that: the Service will be uninterrupted, timely, secure, or error-free; that any deadline, calendar entry, task, or classification generated by the Service is accurate or complete; that the Service will meet your professional, statutory, or regulatory requirements; or that defects will be corrected.

14. Limitation of liability#

14.1 To the maximum extent permitted by Applicable Law, neither party is liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data, however caused and on any theory of liability.

14.2 Specific exclusions. Without limiting clause 14.1, and notwithstanding anything to the contrary, we are not liable for:

(a) any interest, penalty, late fee, demand, prosecution, or other consequence levied or initiated by any statutory, regulatory, tax, or professional authority against the Subscriber or any End Client; (b) any missed filing, deadline, response, or statutory obligation; (c) any professional liability, disciplinary action, or claim arising from the Subscriber's professional services; (d) failure, delay, or non-delivery of any reminder or notification; (e) any act or omission of an Authorised User or Portal User, including misconfiguration of permissions or portal access; or (f) loss or corruption of Client Data caused by the Subscriber, its users, or third-party providers.

14.3 Aggregate cap. Our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), statute, or otherwise, is limited to the total fees actually paid by the Subscriber to us in the twelve (12) months immediately preceding the event giving rise to the claim. Where no fees have been paid, our aggregate liability is limited to INR 5,000.

14.4 Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for fraud or wilful misconduct.

14.5 The Subscriber acknowledges that the fees charged reflect the allocation of risk in this clause, and that we would not provide the Service on these commercial terms without it.

15. Indemnity#

The Subscriber will indemnify and hold us harmless from and against any third-party claim, demand, proceeding, loss, liability, or reasonable cost (including legal fees) arising from or relating to:

(a) Client Data, including any claim that its collection, upload, storage, or processing infringes any right or breaches any law; (b) the Subscriber's breach of clause 5 (Subscriber responsibilities) or clause 6 (Acceptable use); (c) the Subscriber's professional services to its End Clients; or (d) any claim by an End Client or Portal User relating to the Subscriber's configuration of access or use of the Service.

We will notify the Subscriber promptly of any such claim, permit the Subscriber to control the defence (provided any settlement requiring an admission or payment by us requires our consent, not to be unreasonably withheld), and provide reasonable co-operation at the Subscriber's expense.

16. Grievance redressal#

In accordance with the Information Technology Act, 2000 and rules made thereunder, complaints regarding the Service or any content on it may be addressed to our Grievance Officer:

Grievance Officer: Rudra Parmar Email: privacy@praxida.in Address: 307A, Sai Shangrila, Sulabh Nagar Road, Killa Pardi, Valsad, Gujarat 396125, India Phone: +91 97265 84483

We will acknowledge a complaint within 24 hours of receipt and endeavour to resolve it within 15 days. Complaints specifically concerning personal data are additionally addressed in our Privacy Policy.

17. Changes to these Terms#

We may amend these Terms. Where a change is material, we will give at least 15 days' notice by email to the registered address on the account and by posting the updated Terms with a revised "last updated" date. Continued use after the effective date constitutes acceptance. If you do not accept a material change, your remedy is to terminate under clause 11.2 before it takes effect.

18. General#

18.1 Governing law. These Terms are governed by the laws of India.

18.2 Dispute resolution. The parties will first attempt in good faith to resolve any dispute through discussion, initiated by written notice, for a period of 30 days. Any dispute not so resolved shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Ahmedabad, Gujarat, and the language shall be English. The award shall be final and binding.

18.3 Jurisdiction. Subject to clause 18.2, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction.

18.4 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, government action, strikes, power failures, internet or telecommunications failures, or failures of third-party infrastructure providers.

18.5 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, restructuring, or sale of substantially all assets, on notice to you.

18.6 Entire agreement. These Terms, together with the Privacy Policy and any order form or plan description, constitute the entire agreement between the parties regarding the Service and supersede all prior understandings.

18.7 Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions continue in full force.

18.8 No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.

18.9 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

18.10 Notices. Notices to us must be sent to support@praxida.in. Notices to you will be sent to the email address registered on your account and are deemed received on the day sent.

18.11 Language. These Terms are drawn up in English. Any translation is for convenience; the English version prevails.

19. Contact#

Rudra Parmar 307A, Sai Shangrila, Sulabh Nagar Road, Killa Pardi, Valsad, Gujarat 396125, India Email: support@praxida.in Website: https://praxida.in